Purple Heart Design does not offer refunds. Neither does Purple Heart Design offer refunds for faulty products, but we do offer repairs on a next day service with all postage covered by Purple Heart Design.
We have a 30-day fault return and repair policy, which means you have 30 days after receiving your item to request a return for repair if your item is faulty.
We do not accept returns for any other reasons due to hygiene reasons.
To be eligible for a return and repair, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return and repair request, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and repair will not be accepted.
You can always contact us for any return question at email@example.com.
Purple Heart Design does not accept cancellations of orders
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on earrings unless faulty. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Purple Heart Design does not offer exchanges.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.