Shipping policy

UK orders for Ear Link Jewellery are sent via Royal Mail tracked 48. International shipping is sent via various couriers Dependant on you location. International shipping in some circumstances can take up to 12  weeks and for the UK this can be up to 6 weeks. If you are an international customer and have not received your order within 12 weeks of the last shipping update and the tracking shows your item as lost then we will send out a replacement to you. If you are a UK customer and have not received your order within 6 weeks and tracking shows your item as lost then a replacement order will be sent to you. Please note that no orders are refundable on the basis of your item being lost in transit but a replacement will be sent. Please note if you have selected standard international shipping (no tracking) prior to January 2023, Ear Link accept no liability for items not received.

Customers who order from us are liable for any Customs duties and taxes in their own country and Ear Link take no responsibility for these charges. Customers are unable to apply to Purple Heart Design Ltd for a refund if they refuses custom charges, fail to collect their delivery or return their order to sender. Customers are liable to pay any shipping and return shipping costs for orders that require being re-shipped due to failure to collect, custom charge refusal or returning to sender.