UK orders are sent via Royal Mail tracked 48. International shipping is sent via various couriers Dependant on you location. International shipping in some circumstances can take up to 12 weeks and for the UK this can be up to 6 weeks with the current disruption Royal Mail have faced. If you are an international customer and have not received your order within 12 weeks of the last shipping update and the tracking shows your item as lost then we will send out a replacement to you. If you are a UK customer and have not received your order within 6 weeks and tracking shows your item as lost then a replacement order will be sent to you. Please note that no orders are refundable on the basis of your item being lost in transit but a replacement will be sent. Please note if you have selected standard international shipping (no tracking) prior to January 2023, Purple Heart Design accept no liability for items not received.
Customers who order from us are liable for any Customs duties and taxes in their own country and Purple Heart Design take no responsibility for this charges.